Privacy Notice

A. Identity of the Responsible Party

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. and its affiliates and/or subsidiaries for the purpose of marketing the products and/or services that RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. manages and/or distributes (hereinafter, RENTAS VACACIONALES DEL CARIBE S.A. DE C.V.), domiciled at Sm 27 Boulevard Bonampak Lote 1 02 S311 Zona Hotelera Cancun Quintana Roo Mexico is a company committed to protecting your privacy. Our Data Protection Officer is the Personal Data Compliance Area and is located at the same address, you can contact him at the following email: contacto@evergladessuites.com

B. Personal Data

For the purposes indicated in this Privacy Notice, RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. may collect your personal data in several ways: when the information is provided directly by you; when you visit the websites of RENTAS VACACIONALES DEL CARIBE S.A. DE C.V.; when you use the services offered by RENTAS VACACIONALES DEL CARIBE S.A. DE C. V. online by the data you provide to us; when you provide your personal data to RENTAS VACACIONALES DEL CARIBE S.A. DE C. V.; when you use the services offered by RENTAS VACACIONALES DEL CARIBE S.A. DE C. V. online by the data you provide to us. V. online by the data that you authorize RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. to take from your social networks (Facebook, Twitter, LinkedIn, Google) or when connecting to the Wi-Fi that RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. may offer you; and when we obtain information by means other than those indicated above and which are permitted by applicable laws.

The personal data obtained by the above means are:

1. Identification: name(s), surname(s), telephone number(s), marital status, email address, age, date of birth, nationality, gender, RFC number and occupation and preferences related to the accommodation service and/or travel needs.

2. Physical location: home address, fiscal address; dates and codes of reservation and/or stay, number, date and time of flight, destination and name of hotel, date of arrival and departure from the hotel.

3. Authentication: user name and password, autographic and electronic signature, official IDs and member/traveler number.

4. Patrimonial: bank card number, income level and proof of tax status.

5. Sensitive: bank credit and/or debit card number and expiry date and/or CVV, family background, health status and medical reports.

6. Biometric: voice recording

C. Sensitive Personal Data

Sensitive personal data are considered to be those personal data that affect the most intimate sphere of the data subject, or whose improper use may give rise to discrimination or entail a serious risk for the data subject. In particular, sensitive data are considered to be those that may reveal aspects such as racial or ethnic origin, present and future state of health, genetic information, religious, philosophical and moral beliefs, trade union membership, political opinions, sexual preferences. In the event that you require a specific service or product for which you provide this information, RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. will use it only to provide said service, manage reservation cancellations, identify travel needs and satisfy your specific needs.

In case of health emergency(s) RENTAS VACACIONALES DEL CARIBE S.A. DE C.V., in terms of the applicable regulations, will collect data related to your state of health with the sole purpose of achieving the health protection of you and other persons staying in the hotel or in any property managed by RENTAS VACACIONALES DEL CARIBE S.A. DE C.V., information that will only be kept for the time necessary to comply with said purpose.

D. Purpose and Processing of Personal Information

Purposes that give rise to the legal relationship and are necessary for the provision of the service:

1. The personal information that you provide us will be used by RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. to provide the services and/or products that you request or that are part of a program you have enrolled in or a purchase you have made: reservations, purchase of vacation packages, vacation club membership, affiliation and redemption in our loyalty programs, affiliation to our referral programs, organization of events and social gatherings, purchase of products and/or tourist services, attention to members/customers, collection management; providing your data to the respective supplier, if applicable.

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. may use the personal information you provide to offer you a better service and, where appropriate, identify your preferences during your stay and make it more pleasant.

Purposes that do not give rise to the legal relationship and are not necessary for the provision of the service and that you consent to be carried out:

1. It may also use the information to offer you tourist and commercial promotions and products, sending promotions, special services, newsletters, surveys, prize draws and other online competitions, transferring where appropriate to affiliated companies your personal data.

2. Data analysis may be performed using technologies for the purpose of profiling your stays and travel preferences in order to evaluate our service and to personalize communication and promotions designed for you.

E. Limitation to the Use or Disclosure of Personal Information for purposes that do not give rise to the legal relationship.

In order for you to limit the use and disclosure of your Personal Information for purposes that do not give rise to the legal relationship, we offer you the following means:

1. In the event that you are a resident of the United Mexican States, your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Protection Agency, in order that your personal information is not used to receive advertising or promotions of companies of goods or services. For more information, you can consult PROFECO's website, or contact PROFECO directly.

2. Request to the e-mail contacto@evergladessuites.com indicating the e-mail(s) and/or telephone number(s) that require your limitation.

F. Exercise of the Rights of Access, Rectification, Cancellation and Opposition.

The access, rectification, cancellation or opposition with respect to the information you provide to RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. indicated in the Ley Federal de Protección de Datos Personales en Posesión de los Particulares, or in any applicable regulation, may be made by delivering a written request to the Personal Data Compliance Area at the following address: Supermanzana 27 Lote 1 02 Puerto Cancun. Zona Hotelera 77500. from Monday to Friday or by e mail to contacto@evergladessuites.com.

Such request must contain at least the following:

• Name of the Personal Data Holder.
• E-mail address to receive notifications.
• Documents proving the identity or, if applicable, the legal representation of the holder. • Clear and precise description of the personal data in respect of which the right is sought to be exercised and the right that is sought to be exercised.
• Any other element or document that facilitates the location of the personal data.

If the request does not meet any of the above requirements, the Personal Data Compliance Area may require you, within 5 days of receipt of the request, to provide the elements or information necessary to comply with the request.

Personal Data Compliance Area may require you within 5 days of receipt of the request to provide the elements or documents necessary to process it.documents necessary to process the request. You will have 10 days to comply with the requirement, in case of not responding within such term, the corresponding request will be considered as not submitted.

The terms of attention, unless the applicable regulations indicate otherwise, will be of a maximum of 20 days from the date on which the request is received to inform you of the determination adopted, so that, if it is appropriate, you may make the same effective within 15 days following the
issuance of the response. The deadlines may be extended once for an equal period, provided that the circumstances of the case justify.

In order to protect your confidentiality, RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. will send the response to your request to the e-mail address you have provided for such purpose and will keep it at the disposal of the applicant at the address indicated in the preceding paragraph.

G. Revocation of Consent for the Use of your Personal Data.

You may revoke the consent you have given us for the processing of your personal data. It is important to note that not in all cases RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. will be able to respond to your request or conclude immediately, since it is possible that some legal obligation may require us to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with RENTAS VACACIONALES DEL CARIBE S.A. DE C.V..

To revoke your consent you must submit your request in writing to the Personal Data Compliance Area at the following address Supermanzana 27 Lote 1 02 Puerto Cancun. Zona Hotelera C. P. 77500, Cancún, from 9 to 14 hours from Monday to Friday or by e-mail to contacto@evergladessuites.com.

The processing of such request and the attention thereof shall be carried out in accordance with the provisions set forth in Section F, above.

H. Control and Security of personal information.

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. is committed to take the necessary measures to protect the information collected, using security technologies and control procedures in the access, use or disclosure of your personal information without authorization, for example, storing the personal information provided in servers located in Data Centers that have limited access controls.

However, no security system or data transmission system over which the company does not have full control and/or reliance on the Internet can be guaranteed to be totally secure.

I. Use of Image

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. may make recordings or take photographs for security and service quality purposes.

The capture of your image will be used by RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. as a control and security measure, prevention of illicit activities in general, and especially with respect to the property, its contents and the people who are in it.

J. Electronic media and cookies.

In the event that you use electronic means in relation to your personal data, cookies will be generated in order to provide you with a better service. Cookies are small pieces of information that are sent by the Web site to your browser.

Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site, we require the customer to have cookies enabled as some of the functionality requires cookies to work. Cookies allow us to:

a) recognize you when you enter our sites and offer you a personalized experience,

b) know the personal settings of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when you enter the home page of our sites, so that we know what kind of information is advisable to download,

c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting their habits and preferences, information that is useful for us to improve the content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again, in case he/she has done so. The “help” button on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them turned on.

K .Transfers

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. only transfers personal data in the following cases:

1. In those established in Article 37 of the Federal Law for the Protection of Personal Data in Possession of Private Parties.

2. In the cases in which another international norm is applied, it will only be transferred in the cases indicated therein.

3. In cases where it is necessary to provide them to third party suppliers regarding the services or products you are hiring. It is made of your consent that RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. in addition to the transfers that it makes and that do not require your consent may carry out the transfer of your personal data, which is indicated below:

1. In the cases in which you authorize the transmission of your data by physical or electronic means such as “Google Signals”.

L. Retention period of personal data.

Your personal data will be retained for as long as the legal relationship with you is maintained, until its satisfactory conclusion and you do not exercise your right of deletion or until you revoke your consent. In any case, the period of retention of personal data will be restricted to the minimum necessary, so that they will only be retained for as long as the purpose for which they were collected is maintained. When it is no longer necessary to keep them, RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. will keep blocked those data that may be necessary during the legally established terms to attend any matter related to your treatment or to the legal relationship originated with you. Once the legal terms have elapsed, the personal data will be deleted by adopting the appropriate security measures to ensure their total destruction.

M. Changes to this Privacy Notice.

RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. may at any time update this privacy notice. In the event of substantial changes to this notice, we will communicate it through our web pages indicated in section A of this Privacy Notice. Therefore, we encourage you to periodically visit this privacy notice to be aware of any updates.

I acknowledge and accept the terms and conditions set forth in this Privacy Notice, and otherwise I will inform RENTAS VACACIONALES DEL CARIBE S.A. DE C.V. in terms of what is indicated in paragraphs E, F and G. of this Privacy Notice. n case of any disagreement or complaint about the treatment of your personal data, in addition to contacting the responsible according to this notice, you can contact the National Institute of Transparency, Access to Information and Protection of Personal Data in Mexico, or the competent authority in the event that a standard other than Mexican law applies.